Terms & Conditions

Cancellations

Should you need to amend or cancel a booking made directly with us, please contact us on +64 27 6344 660 between 9am – 5pm NZT or e-mail us.

– Cancellations made 14 days or more before the direct booking date will receive a full refund.
– Cancellations made within 14 days of your direct booking will be charged a 10% admin and re-listing fee.
– Cancellations of direct bookings require a minimum of 72 hours notice before charges apply. All cancellations within 72 hours of arrival date the full amount will be charged.
– In case of a ‘NO-SHOW’, the full amount of booked stay will be charged.
– Full-payment is required at the time of booking.
– COVID- related Cancellations: In the event, you cannot stay due to COVID -19, such as a government-issued restriction or if you are unwell, there will be no cancellation charge. A medical certificate may be required if you are unwell.
– An administration fee will be charged for any refunds made.

General

– We understand accidents happen but charges may apply for any breakages or damage to our facilities. Plus a charge for resultant loss of income (if any).
– Our cabin is NON-SMOKING and NON-VAPING. Extra cleaning charges (at Management’s discretion) may be added if smoke is detected in the rooms.
– There is parking available outside the cabin.
– No parties are allowed – additional charges will apply if there has been a party on-site.
– Unfortunately we cannot allow pets at the cabin due to allergy sufferers. Mobility & assistance dogs are an exception to that rule.
– Rates shown are in New Zealand Dollars and are inclusive of 15% GST